Product Details
What’s included in the box
1 x Milano diffuser
3 x Essential oils Kiwi & Lime, Lily & Lotus and Apple & Dewberry
1 x AU AC/DC Adapter (Australia/New Zealand)
1 x User manual
1 x Measuring cup
1 x Remote control
Warranty
12 months manufacturer’s warranty from date of purchase.
Features
Brand: Milano Decor
Sleek and modern design
Ultra-quiet operation
Easy to clean and simple to operate
Just add the essential oil and water and switch on
Up to 4 hours continuous duration or 7 hours in intermittent mode
2 Working Modes: Alternating 10 Second Mist with 10 Second Pause/ Continuous Diffusion
Comes with 3 essential oil scents: Kiwi & Lime, Lily & Lotus and Apple & Dewberry
Specifications
Mist Output: 30-55ml Per Hour
Product Size: 15cm x 15cm x 20cm
Voltage: 100-240V, 50/60 Hz (adapter), 24V (main unit)
Maximum Capacity: 200ml
The ultrasonic technology used in the diffuser works by breaking up the combined mixture of water and essential oil into millions of micro-particles which then diffuse into the surrounding air with the activated ingredients from the essential oil. Under this richly heightened effect of aromatherapy, your mind will be calmed and relaxed, and the air around you enhanced.
The product features an easy-to-fill 200ml tank, that lasts for up to 4 hours of continuous duration or 7 hours in intermittent mode. It also has in-built colour-changing 12 LED mood lights that add to the ambience and serves as a great night-light for bedside use and for added comfort.
Warranty
For your peace of mind, this product comes with a 1-year warranty. We value our customers and wish to make your purchase experience as enjoyable as possible. If something goes wrong with your product, please do not hesitate to contact us for assistance.
All Claims need to be sent to us via email to admin@saffrosol com
To prevent unnecessary delays, we ask that the following be included in the initial claim email:
– Order number/receipt or proof of purchase
– Manual with missing parts indicated (if applicable)
– Images/Video clearly showing the fault (if applicable)
– Images/Video clearly showing goods in the original packaging (if applicable)
PLEASE NOTE: All images and videos must be attached to emails at an appropriate size. We are not able to make a clear assessment of image thumbnails.
It is important that the item is not disposed of. We may ask for items back to be inspected. We will not provide credit/refund in cases where goods have been disposed off before submitting a claim to us.
This warranty applies in addition to other rights and remedies you may have under the Australian Consumer Law or any other law.
Returns, Refund & Shipping Policy
Returns
We accept returns. Please contact our customer service team immediately via email to admin@saffrosol.com based on your eligibility for the following:
1. You changed your mind within 30 days from the date of purchase and wish to request a return.
2. Your product was damaged during transit. You must notify us right away via email to admin@saffrosol.com
3. You wish to make a warranty claim for any Ultrasonic Aroma Diffuser product you have purchased. (Please see the warranty details tab on the diffuser product page for full details)
This policy applies in addition to other rights and remedies you may have under the Australian Consumer Law or any other law.
You changed your mind and wish to request a return
For change of mind purchases, our returns policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To return your product, please first email us at admin@saffrosol.com and we will provide you with a return address.
You will be responsible for paying for your own shipping costs for returning your item. The initial shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. This will guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, generally within 2 to 5 business days. We cannot refund your payment to another payment method.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@saffrosol.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at admin@saffrosol.com and we will provide you with a return address.
Shipping
We use Australia Post, Aramex, Allied Express, Toll, Hunter Express, Courier Please and Sendle.
Domestic Shipping (Australia)
⊕ Standard Shipping (Tracking Provided)
All standard national deliveries are expected to be delivered within: (3 to 8 business days VIC) (5 to 10 business days NSW, SA, ACT & QLD) (7 to 14 business days WA, NT & TAS) except for holidays such as Christmas and New Year’s.
Worldwide Shipping
⊕ Standard International (Tracking Provided)
⊕ Express International (Tracking Provided)
International deliveries to the USA are expected to be delivered within 21 business days; however, due to COVID-19 restrictions, this time may vary.
Canada and European countries can expect four weeks for delivery.
If you would like a faster service like Fed Ex or UPS, don’t hesitate to get in touch with us for more information by sending an email to admin@saffrosol.com
Please note your shipping tracking information may take up to 24-48 hours to become available on the courier’s website.
Did you order multiple items?
For faster delivery, if you ordered more than one item, you may receive different tracking numbers as your items may be dispatched from different warehouses. Your order may not all be dispatched together and you may receive multiple deliveries at no additional cost to you.
Dispatched within 1 - 2 business days. Â 
Warehoused & shipped from Australia.
 Provided with shipment tracking information via email once it's dispatched.
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