FAQs Help Center
RETURNS & REFUNDS
We accept returns. Please contact our customer service team immediately via email to admin@saffrosol.com based on your eligibility for the following:
- You changed your mind within 30 days from the date of purchase and wish to request a return. Please check the eligibility Refund And Returns Policy.
- Your product was damaged during transit. You must notify us right away via email to admin@saffrosol.com
- You wish to make a Warranty Claim for any Ultrasonic Aroma Diffuser product you have purchased.
This policy applies in addition to other rights and remedies you may have under the Australian Consumer Law or any other law.
Read more Refund and Returns Policy
For change of mind purchases, our returns policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, please first email us at admin@saffrosol.com and we will provide you with a return address.
Please check the Refund And Returns Policy.
To return your product, please first email us as soon as possible at admin@saffrosol.com and we will provide you with a return address.
Please check the Refund And Returns Policy.
We do not offer exchanges. However you may return items within 30 days of purchase (if eligible under the policy) and purchase the items you do want.
Generally refunds can take 2 to 10 Business Days depending on your financial institution.
Yes all our diffusers are covered by a 12-month manufacturer’s warranty from the date of purchase. More is covered in our WARRANTY – ULTRASONIC AROMA DIFFUSERS.
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SHIPPING & ORDER TRACKING
All orders are dispatched with trackable delivery from Australian warehouses within 1 – 2 business days.
Domestic Shipping (Australia)
Standard Shipping (Tracking Provided)
All standard national deliveries are expected to be delivered within:
3 to 8 business days (VIC)
5 to 10 business days (NSW, SA, ACT & QLD)
7 to 14 business days (WA, NT & TAS)
Except for holidays such as Christmas and New Year’s.
We use Australia Post, Aramex, Allied Express, Toll, Hunter Express, Couriers Please and iMile. We only use courier options that provide shipment tracking for our customers.
All our customer orders are trackable with shipping codes. Once your order is dispatched you will receive an email with your shipping tracking information. This can be used to trace the progress of the shipment and delivery of your order from the courier service.
Please note your tracking may take up to 24-48 hours to become available on the courier’s website. You may track your order through TRACK MY ORDER.
Did you order multiple items?
To ensure faster delivery, if you ordered more than one item, you may receive different tracking numbers as your items may be dispatched from different warehouses. Your order may not all be dispatched together and you may receive multiple deliveries at no additional cost to you.
Express shipping is only offered on some products. This will be displayed on the product page (using the shipping calculator).
Currently, we do not ship internationally.
Yes, you can ship orders to a different shipping address other than the billing address.
The majority of our collection offers Free Shipping. If an item has an associated delivery cost it will be displayed on the product page (Shipping Calculator), cart and secure checkout once the shipping address is supplied.
The courier in most circumstances, will leave the order in a safe place at the shipping address. If this is not possible the courier will attempt a re-delivery or leave a card for collection at the nearest Post Office/Courier Depot.
ORDERS, PAYMENTS & CUSTOMER SERVICE
Currently we only offer products for sale through our website. Saffrosol is a 100% Australian e-commerce business with warehouse locations within Queensland and Victoria, Australia. All our products are warehoused and shipped from Australia.
You may cancel or make minor changes to an order up to the time before your order is shipped by contacting customer service. Once the order has been shipped then we would need to start the returns process once your order has been delivered.
All our customer orders are trackable with shipping codes. Once your order is dispatched you will receive an email with your shipping tracking information. This can be used to trace the progress of the shipment and delivery of your order from the courier service.
Please note your tracking may take up to 24-48 hours to become available on the courier’s website. You may track your order through TRACK MY ORDER.
Did you order multiple items?
To ensure faster delivery, if you ordered more than one item, you may receive different tracking numbers as your items may be dispatched from different warehouses. Your order may not all be dispatched together and you may receive multiple deliveries at no additional cost to you.
We accept Visa, Mastercard, American Express, JCB, Google Pay, Apple Pay and Paypal.
We do not currently offer gift cards. We do offer PayPal pay in 4 instalments which is detailed on the product pages.
We do not offer discounts beyond the indicated prices.
You can Sign Up for an account at My Account
Once you Sign Up there is a reset option on the My Account Dashboard.
We offer various products within the following collection categories Candles and Incense, Handmade Soap, Honey, Puzzles, Saffron Threads and Concentrate, Sea Salt/Date Balsamic Vinegar, Spice Blends, Pastes and Rubs, Ultrasonic Aroma Diffusers and Yoga, Relation and Eco products.
You can contact a member of the Customer Service Team at Contact
We have customer support options 24/7.
