Returns
We accept returns. Please contact our customer service team immediately via email to admin@saffrosol.com based on your eligibility for the following:
- You changed your mind within 30 days from the date of purchase and wish to request a return. Please check the eligibility criteria below.
- Your product was damaged during transit. You must notify us right away via email to admin@saffrosol.com
- You wish to make a Warranty Claim for any Ultrasonic Aroma Diffuser product you have purchased.
This policy applies in addition to other rights and remedies you may have under the Australian Consumer Law or any other law.
You changed your mind and wish to request a return
For change of mind purchases, our returns policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To return your product, please first email us at admin@saffrosol.com and we will provide you with a return address.
You will be responsible for paying for your own shipping costs for returning your item. The initial shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. This will guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, generally within 2 to 10 Business days depending on your financial institution. We cannot refund your payment to another payment method.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@saffrosol.com
Exchanges
We do not offer exchanges. However you may return items within 30 days of purchase (if eligible under the policy) and purchase the items you do want.
